Customer information & service overview
The new Crew App replaces the existing application used by operational crews. The Crew App and the required platform upgrade are included within your existing Whitespace contract at no additional licence cost — a structured transition service prepares the platform, validates readiness and supports go-live.
Introduction
The Crew App represents a significant step forward in usability, performance and long-term platform capability. Moving operational teams across is an important change event — Whitespace provides a formal transition framework to ensure it lands safely.
All in-scope devices, users and crews move to the new application together on an agreed go-live date. This ensures operational consistency, reduces risk, gives clear support ownership and enables faster, more controlled adoption. All devices must therefore be fully prepared and ready ahead of the agreed date.
Historical jobs remain on the current system — the Crew App applies from the agreed go-live date onwards. There is no migration of historical operational job data.
Transition service options
All customers complete the Mandatory Technical Transition. Customers who prefer a more supported rollout can also choose the Fully Managed Transition.
Option 1 · Required for all customers
Ensures the platform is technically upgraded, configured and validated for Crew App go-live.
Outcome: your platform is technically ready for Crew App go-live. Transition planning, communications, training, device readiness and post-launch adoption support remain the customer’s responsibility (a standard enablement pack is provided).
Option 2 · Fully managed
Includes the Mandatory Technical Transition plus structured transition management and coordinated go-live delivery.
Outcome: a lower-risk transition, with Whitespace managing planning, coordination and go-live delivery.
Under the Mandatory Technical Transition, customers remain responsible for device rollout and deployment activities.
Under the Fully Managed Transition, Whitespace coordinates device readiness and go-live planning, however physical device rollout, procurement and ongoing device management are not included within the standard pricing.
Where customers require additional rollout assistance beyond the standard Fully Managed Transition, this can be discussed and scoped separately depending on operational requirements.
Pricing
Mandatory Technical Transition is required for all Crew App deployments. Fully Managed Transition includes the mandatory work plus structured delivery management, planning, customer coordination and go-live support.
| Fleet size | Mandatory — Technical | Fully Managed Transition |
|---|---|---|
| 10–50 | £2,500 | £7,500 |
| 51–100 | £2,500 | £10,000 |
| 101–150 | £2,500 | £12,500 |
| 150+ | £2,500 | POA |
Pricing is per module and per environment.
Devices & scope
All in-scope devices must:
Whitespace will provide documented device standards and requirements. Under the Fully Managed Transition we coordinate device readiness planning; under the Mandatory Technical Transition, device rollout remains the customer’s responsibility. Failure to complete device readiness ahead of go-live may delay transition timelines.
Next steps
Register your interest using the form below. After registering, our team will be in touch to discuss timelines and the most appropriate transition approach for your organisation.
If you have any further questions, please contact your account manager.
